Elevated errors on claude.ai, Claude Code, and platform.claude.com

(status.claude.com)

293 points | by __vivek 3 hours ago ago

243 comments

  • Topfi 3 hours ago ago

    Depending on what your job is, this is either the adult equivalent of a snow day or some of the greatest stress in a long time.

    I have experienced, half a decade ago during some more frequent but less lengthy O365 errors that there are some higher ups who get when this is not something you can fix and some you very much can't. Wishing strength to any "but it's our mail" and "but we bought the Claude" meetings that happen today.

    • Rebuff5007 2 hours ago ago

      There is a third option where it is a minor inconvenience and you learn to adjust and be productive in other ways.

      • jstummbillig 2 hours ago ago

        No, and that's also not necessary. We are reliant on our systems. The correct response is to harden our systems, not to foster some illusion of independence.

        We can of course do that privately, for just the heck of it, but it's not the right response for anything at societal level. We simply need to work harder for more of these 9s

        • fhd2 2 hours ago ago

          What's wrong with failover? I don't use anything from Anthropic except their API. So when Claude is having issues, I switch to GLM 5.3 or something, doesn't take more than a few seconds.

          I realise people on the monthly plans can't do it as easily. But I would say that as far as possible, having a plan B is the foundation of resilience.

          • peterbell_nyc an hour ago ago

            Not hard on monthly plans either. I have ant, OpenAI and cursor (mostly for grok and gemiii). Taxonomy of model steps, each has a pre-tuned failover from a different plan and I just need to flip a switch when a lab goes down. Switch isn’t really required but occasional enough that I want eyes on and the system is only for my personal usage so outage until switch is acceptable…

            Another reason to have good Evals…

        • Moto7451 2 hours ago ago

          You’re not wrong, but some companies swing real hard at the biggest players assuming they won’t all be down at the same time. My work has hard dependencies on 365 and Cloud Entra and only allows Claude company wide. Today is going to be a snow day since we couldn’t get into anything yesterday but we could at least get projects done using connections Claude had into various platforms that cached the data in 365.

        • mitxela 2 hours ago ago

          One part of hardening our (company, economic) system is not collapsing when our (technological) system isn't working right.

        • johnnyanmac 2 hours ago ago

          >harden our systems, not to foster some illusion of independence.

          Let me know when the tech industry workers stop doing this and gains some solidarity, and I'll join you in that sentiment.

          Until then, I pretty much need to bolster myself on the idea that one day I will need to switch frameworks, IDE's, and even OS's themselves. I'm the ones guiding the tools, not vice versa.

          >We simply need to work harder for more of these 9s

          The only 100% thing I will guarantee is that these tools will align to the incentives of their leadership over time, not the customers using it. add 10 9's if you want, that just guarantees that humanity is the weakest link.

        • adastra22 2 hours ago ago

          There is always something that you can do that isn’t gated by the api. It isn’t critical path for literally everything. Go organize your expense reports or something.

          • peterbell_nyc an hour ago ago

            What do you think I use to organize my expense reports? If there’s something substantial you can do entirely without tokens that’s probably an opportunity for additional automation. But please have failover across multiple labs!

            • Applejinx 20 minutes ago ago

              What do you think got ya here?

            • sandworm101 21 minutes ago ago

              >> If there’s something substantial you can do entirely without tokens that’s probably an opportunity for additional automation.

              Well, I just finished a meeting where we diagrammed out how change authority is to be structured as we split one group into two, which teams will retain what authorities. Zero claude involvement. Ten people in a room. Whiteboard and markers with a "scribe" taking notes. I am now editing old SOPs to reflect the decisions made in the meeting ... not something we would trust to claude or any other AI.

        • nautilus12 25 minutes ago ago

          Learned helplessness on full display here

        • sillyfluke 38 minutes ago ago

          >No, and that's also not necessary. We are reliant on our systems. The correct response is to harden our systems, not to foster some illusion of independence.

          I'm not sure if this is your intent, but this paragraph reads like satire given current real world events.

          The systems you mention in your second sentence are failing at the "right response" you mention in your third, which dictates that contrary to your first sentence alternative action is necessary.

          You cannot harden systems you have no control over. Societal level assurances require law and goverment regulation and enforcement. It is juvenile to pretend otherwise. If we were talking about government services, then as a taxpayer you would have some avenue to enact change.

          Your only option when dealing with private companies is to try and become anti-fragile as much as possible at a personal level or at the level of your own company.

      • palata 2 hours ago ago

        I agree that it's an opportunity to "do it the old way", as a way to preserve the skill. I actually would like to do that regularly, like half a day every week or something.

        But I find it difficult to motivate it from the "productivity" angle. Like if I work for a day without an LLM today, it feels like I could go skiing instead, and the LLM will do what I would have done today in 10min tomorrow...

        • Jtarii an hour ago ago

          And the LLMs of 5 years from now will do what current LLMs do in a day in 1 minute.

          • ionwake an hour ago ago

            just want to remind HN that it was as little as a year when I mentioned I used LLMs to do all my coding, totally hands off and people here found it a curiosity. One year later and its madness to even contemplate coding manually.

            Im not complaining Im just pointing out how quickly the overton window is shifting.

            • ric2b 4 minutes ago ago

              It's not the overton window, it's the capabilities of the models that have changed significantly in 1 year.

            • Betelbuddy 4 minutes ago ago

              You give it time....the same way Technical debt is code you chose not to clean up....your Vibe Debt of code you never understood in the first place will come through....

          • palata 36 minutes ago ago

            Yes, but my company does not pay me every 5 years. I don't know about you, but if I wait 5 years, I won't get a salary in the meantime.

            If I wait until tomorrow, though, my company won't see the difference.

            • Jtarii 30 minutes ago ago

              Sure, but depending on what your job is it can make the work feel even more meaningless than it was prior to LLMs.

              All the work most people are doing it just going to be Ctrl+A deleted and replaced with someone else's LLM slop using Opus 8 in an afternoon.

              All the shit people are building right now just feel ephemeral, like its going to float away on a breeze.

        • billbuild 2 hours ago ago

          Seriously, if the LLM was down and a dev submitted 10 PRs, I think it would raise some good/bad curiosity from the team with where things stands today.

      • Topfi 2 hours ago ago

        Is there not a single SaaS, cloud company or similar that your org depends on? No AWS, no Cloudflare, all internal mail servers, no Docusign, no outside inference, nothing of that sort?

      • polarsanel 2 hours ago ago

        And a 4th option where you have more than one AI provider

      • sevenzero 2 hours ago ago

        Finally having time to vacuum clean the office

        • philipwhiuk 2 hours ago ago

          Is it not worth getting a Roomba-type device?

          • yurishimo 2 hours ago ago

            Those things are also still pretty loud. And if you have a large shared office space, it might take hours for it to finish.

            At our office we have a cleaning crew and when they come by to vacuum during office hours, everyone in our section takes a 5 minute coffee break and then it's done when we get back.

            • adastra22 2 hours ago ago

              You can schedule the roomba to run at 2am.

              • krawat3 21 minutes ago ago

                Then at 2:30am it gets stuck as it eats a loose power cable.

          • kombookcha 2 hours ago ago

            Might not be a roomba-friendly setup. Tall doorsteps, multiple levels, lots of opportunities to get trapped on a carpet etc.

          • andsoitis 23 minutes ago ago

            Cleaning is therapeutic.

          • popkkksidhd 2 hours ago ago

            It is but they don’t replace a good manual clean.

          • Betelbuddy 3 minutes ago ago

            They need Azure to be up....

      • billbuild 2 hours ago ago

        I can't imagine a construction worker saying, power is out, gotta find a way to be productive, I guess instead of the paint sprayer, nail gun and circular saw, we'll just find other ways to be productive with our hands. The same might apply to law, medicine, etc. I think we're almost there with software.

        • ghc an hour ago ago

          I understand what you’re trying yo day, but my family ran a construction company for generations (until my father retired) and they had contingencies for every adverse scenario to stay on schedule: Generators, battery-operated tools, hand-operated tools, heaters for pretty much anything you can think of for extreme cold, wind coverings, etc. I don’t remember them ever stopping work except for a trade union strike.

          I’m pretty sure doctors don’t abandon their patients during a blackout either, or even a war for that matter.

          Mature professions have procedures and backup procedures for pretty much every non-catastrophic situation.

          • JsonDemWitOster an hour ago ago

            Which begs the question is Software Eng'g/Development a mature profession? We've certainly been trying to especially in the last decade, arguably incentivized by ZIRP and VC money but the last few years?

            I'm not just talking about tools either. You mentioned redundancies and contingency plans. Layoffs have stripped workforces to barebones headcounts. How can you have redundancy when one sick man-day reduces your eng'g team by 50%?

          • dematz 30 minutes ago ago

            Yes, I believe US hospitals are legally required to maintain and test backup generators in case power goes out.

            Of course proof by analogy is silly anyways, my email going down is not nearly as bad as a patient's medical equipment going down.

        • bestatsiege_01 an hour ago ago

          I have seen framing crews leave site when their compressor goes down.

          Or maybe more prescient; machine operators going home on a cold day because they can’t get their loader started.

        • mitxela 2 hours ago ago

          I can.

      • JsonDemWitOster an hour ago ago

        I get what you're saying and I would wholeheartedly agree 5-7 years ago but after hearing Our Lord and Savior Claude Code as the solution to all our technical problems with ever increasing fervor and intensity for the last two years, I'm gonna take the cynical route, maybe fence on office chairs, not because my code is compiling, nor my prompt is running, but Claude is down management, what do you want me to do now, actually think?

        From what I hear, the project managers are having a hard time sending emails anyway. We'll call it quits, winkwink.

      • cnobody an hour ago ago

        tell that to people working in medical fields.

      • danaris 2 hours ago ago

        There's also the option where it doesn't affect you at all, because you do not rely on LLMs—or even just do not rely specifically on Claude—at all, and can easily do your job without ever noticing that it's down.

      • gigatexal 9 minutes ago ago

        Haha. Like people forgot how to develop before LLMs smh

    • samiv 2 hours ago ago

      People already forgot how to do their work without Claude?

      That's a scary thought.

      • clivedup 2 hours ago ago

        I suppose I can't bring myself to do the drudgery of coding. I enjoy some of the problem solving but not the workflow frictions, spending 20 minutes due to a stupid typos, syntax fuckery, API lookups, etc.

        • xmcqdpt2 an hour ago ago

          I've started noticing at $WORK that a lot of systems, procedures, etc. that fall under SDLC or devX are being made ever more onerous or complex because "LLMs can do it."

          Some examples include requiring that someone addresses every review comment separately, or that a PR description be formatted a specific way, or that support requests have existing JIRA numbers etc. All of these make the developer experience much worse and would never fly if generating text (that no one reads) wasn't cheap now. A lot of this is cargo culting to make vibe coding feel more serious and entreprise.

          The teams that have gone full specs driven development are not AFAICT more productive but good luck getting any change in without 10$ of API usage, even for a one liner. In some cases development is now slower with LLM than it was before!

          • RHSeeger 42 minutes ago ago

            I've seen every one of the things you listed, sometimes all at the same company. None of them add much in the way of effort/time to do the work.

            - JIRA ticket - audit trail

            - PR format - easier for people to scan, and to make sure things aren't forgotten (you can even have the template inserted when it's created)

            - address review comments separately - not sure what to say on this one because I don't understand how _else_ you would address them - I've always addressed each one individually

            • xmcqdpt2 33 minutes ago ago

              > JIRA ticket - audit trail

              The team I'm on prides itself in providing great service to our clients (other devs in the company). This includes responding to support requests even if the client isn't entirely sure how to ask or who to ask.

              > not sure what to say on this one because I don't understand how _else_ you would address them - I've always addressed each one individually

              What I mean is that it used to be enough for you to address PR tasks by changing the code and pushing the updates and marking the tasks as "resolved". Now in some projects at work you also need to reply to the comment explaining how the change you made addressed the task. The idea obviously is to stop LLM from just ticking tasks without actually doing the work, but it's onerous and based on distrust. Not trusting LLMs is warranted but those rules get applied to everyone.

              • 9dev 27 minutes ago ago

                > The team I'm on prides itself in providing great service to our clients (other devs in the company). This includes responding to support requests even if the client isn't entirely sure how to ask or who to ask.

                So in that case, you would create the ticket on their behalf before getting to work, right? Because how would you track what you have been working on, if something has happened already in the past, if there is a pattern in support requests, or how well your team reacts to support requests?

          • clivedup 32 minutes ago ago

            > A lot of this is cargo culting to make vibe coding feel more serious and entreprise.

            Those examples sound like responses to being swamped with LLM PRs:

            * "every review comment separately" [so the bot doesn't get a chance to miss it]

            * "a PR description be formatted a specific way" [so the bot has guardrails]

            * "support requests have existing JIRA numbers etc" [so we can have a chance of understanding the context]

            > The teams that have gone full specs driven development are not AFAICT more productive

            I suppose time will tell. It's difficult to generalise my experiences beyond my immediate team/company/industry.

            > In some cases development is now slower with LLM than it was before!

            Yes, pre-LLM I wouldn't sign up for formatted PR descriptions!

        • flohofwoe an hour ago ago

          Sounds like you're in the wrong job ;P

          • throwup238 an hour ago ago

            That’s pretty common to the human condition.

          • frabjoused an hour ago ago

            If your job was shoveling, you were excellent at it, and then someone gave you a massive tractor that could lift 5 tons of dirt at a time.

            Tractor breaks, you complain about shoveling again and someone says you’re in the wrong job.

            • breezybottom an hour ago ago

              If the tractor is intelligent and can operate itself, what exactly is your role?

              • meehai 19 minutes ago ago

                In his analogy it's not; it can just lift dirt faster but you tell it which dirt to do.

              • diegolas 14 minutes ago ago

                except the tractor still needs instructions and guidance

              • clivedup 15 minutes ago ago

                Not shovelling, for sure.

                It's asking a tractor why the ground is full of dirt, despite having tractors to move the dirt, and tractors to confirm there is absolutely no dirt left before all the tractors can rest.

                The tractor informs me that my tractors don't have permission to clean the dirt, nor see whether there is dirt, nor even distinguish that from "no permission to see dirt".

                It found that was a known issue, and is a high priority bug for a team I've never heard of, and thousands of tractors are waiting for this.

                One tractor found a webcam that overlooks the dirt patch, which bypasses the ACL, but that has now crashed.

      • gpugreg 2 hours ago ago

        The codebases have been sloppified so only AI can understand it now.

        • thatsabadlook 2 hours ago ago

          Yep. This is what happens. Once you give up control it's mostly gone. The interesting thing is, if you maintain control, you can always choose to use llms here and there. But expecting humans to dive into 10000 file 40million line code bases branded todo apps isn't going to happen.

          • sevenzero an hour ago ago

            You cant expect humans to jump at code if management fired half of the department due to the big AI productivity promise.

      • johnnyanmac an hour ago ago

        Really makes me wonder how much some programmers really understood programming 5 years ago if this is the reaction to a very recent knowledge center being down.

        I suppose the equivalent would be Google search being down 10 years ago and being forced to read man pages again. Annoying but not literally "snow day" levels of lost productivity.

      • dutchiesareok 2 hours ago ago

        You doing your work manually is like going back to the 90s or further even. It feels like dropping into 6502 manual assembly mode. It's fun but it's not "work" anymore. I honestly think without AI my company is better off if we programmers sat around and talked like humans about business. Coding is for the clankers now.

        • thatsabadlook an hour ago ago

          No not really. Most the companies I know that haven't gone full vibes are doing great.

          People can and do still write code. Especially in regulated industries. The internet is just full con artists and hype followers not thinking about the future at all.

        • canelonesdeverd 4 minutes ago ago

          > You doing your work manually is like going back to the 90s or further even

          Is going back to just a couple of months ago. Jesus.

        • customguy 2 hours ago ago

          If all the professionals leave coding to clankers, and discussions about coding to people who code, I see nothing I don't love about that. Just like the web was more interesting before there was money in it, coding is more interesting without people who can't shut up about their work.

          • diegolas 6 minutes ago ago

            code without business is just a puzzle. an IT department exists within a business, it's not adult daycare.

    • swiftcoder an hour ago ago

      If you are that reliant on LLMs for your workflow, then how do you not have any redundancy in place? Assuming you've have any kind of basic abstraction in place, swapping in API keys for a different provider should be a simple config change...

      • seszett an hour ago ago

        > If you are that reliant on LLMs for your workflow, then how do you not have any redundancy in place?

        You could ask that question about the MS outage as well and million other things.

        I suppose I can't understand because where I work our scale is small enough that we can have an actually resilient infrastructure and can stay in control of almost everything we need, and when you get bigger it's more difficult? I mean, even an outage from our email provider could be worked around in a matter of a couple hours at most.

        I'm really not sure it's not just because most managers are clueless and shortsighted though.

        • embedding-shape 35 minutes ago ago

          > we can have an actually resilient infrastructure and can stay in control of almost everything we need, and when you get bigger it's more difficult?

          It's a culture thing, if it leans "engineering-heavy", you usually have contingencies, tests restoring backups and lots of other "goodies" that gets skipped if you don't lean that way. Microsoft and similar organizations been a sales-and-enterprise leaning organization for most of its life, so of course they're not gonna think about what happens when their "always online cloud tooling" goes offline when setting things up, it's much more important to finish things quickly and have a long list of features to be able to present to customers.

      • spacephysics 41 minutes ago ago

        Depending on company size and security posture (like mine), we only have one provider claude and the company outright bans all other ones, even local models unless approved via a lengthy process

      • DaveChurchill an hour ago ago

        There are already entire companies out there without a single human who has any idea how their systems are implemented, let alone being able to manually fix them. This problem will only worsen with time.

      • agumonkey 26 minutes ago ago

        Unless these were meetings about how they would enable redundancy soon with the help of $llm

    • pimeys 3 hours ago ago

      Or if my DeepSeek provider goes down, I switch to the backup and continue working.

    • 999900000999 2 hours ago ago

      If today is a stressful day it’s probably due to bad management.

      I’ve been in this situation before, an external API is basically down and my managers solution is to blame me.

      Didn’t last there too long.

    • dango369 2 hours ago ago

      Just as you described. Snowday for some... I was caught in between snowday and stress today with these things. Got too used for claude to just do most things.

      But at the same time was surprised I could still google and resolve things myself when I started thinking again lmao.

    • streetfighter64 3 hours ago ago

      I think it should be fine for most people. Hopefully people don't rely on Claude for Ops, and if it's not Ops-related but just regular coding, I can't see why it shouldn't be able to wait a few days. I mean, even if Claude is down for a month, people should have enough competent developers to keep going, just at a slightly slower pace, right?

      • brabel 2 hours ago ago

        I really don’t feel comfortable merging a PR not reviewed by both of our AI reviewers. They catch so many bugs no human could. Seriously changed my view of code since we started using it in earnest. Bugs shall not pass. Without AI it feels like the Wild West again.

        • hi_im_greg_h an hour ago ago

          I don’t mean to be demeaning to you, but I am asking genuinely.

          Why are you still employed? What do you bring to the table if you’ve off loaded so much to AI that you can no longer review a pull request…?

          • neutronicus an hour ago ago

            Just imagine it’s a static analyzer or something deterministic that you know reduces bug rate

        • popkkksidhd 2 hours ago ago

          Ditto. I can do it, and thankfully I’ll say AI mostly catches weird edge cases that often aren’t worth the trouble, but having a 2nd set of eyes has been great for quality.

        • streetfighter64 2 hours ago ago

          This mindset of "I don't trust myself to do it" is a bit (sorry) pathetic. I think one should realize that mistakes happen and to a certain extent, though professionals have lower rates of failure, everything is a tradeoff.

          Some people have asked me, aren't you afraid you'll make a mistake if you fix your own car? Well, aren't they afraid their mechanic will make a mistake?

          I think it's good to realize that AI (famously) also makes mistakes, and not to infantilize yourself to the level of not feeling "comfortable" trusting your own thinking.

          Though, I do see younger people today whipping out their phone calculator to "double check" something like a 75% increase on 120.

        • ricardobayes 2 hours ago ago

          Apologize for strong words, and sorry, nothing personal, but I find this mindset bizarre and even comical. Will we reach a stage where surgeons on the operating table will second-guess their experience and education and refer to an AI assistant?

          • swader999 2 hours ago ago

            In some amount of future time you won't let a human near your injured kid. How else does this play out?

          • mcherm 2 hours ago ago

            I sure hope so!

            Imagine we had an AI system that could monitor 38 different patient signals (from blood pressure electrical activity in the brain) during a surgery and give the surgeon warnings whenever these drifted out of the expected range. It feels plausible to me that using such a system might improve surgery outcomes by, say, 20%.

            I would prefer to have a surgeon who used the AI assistant rather than a surgeon who chose not to.

            • neutronicus an hour ago ago

              You would also probably prefer a surgeon who forges ahead without it if the AI is down and you are going to die.

              Claude is going to write a banger medical drama about this

          • GrayShade 2 hours ago ago

            It was technically surgery, but my dentist asked ChatGPT which antibiotic I should take.

            Amusingly, I did the same and it told me there's no point in taking more than a single dose in my uncomplicated case (prophylactically).

          • johnnyanmac an hour ago ago

            Potentially. Probably not in my lifetime, but it's not impossible given how most sci-fi works depict it. You can argue we had a bit of that paradigm shift already with specialized machinery. I'm sure people can still do hand surgeries, but existing tools and sensors increase the precision.

            it is a bit sad comparing that to "I can't check for bugs without an AI", though.

          • dutchiesareok 2 hours ago ago

            Yes, definitely. If an android nails your procedure while you doing it manually drops it into the low, say, 60s survival rate, what would you expect? I fully expect all human workers becoming dependent very quickly once the clankers get good enough.

          • streetfighter64 2 hours ago ago

            Unlike what many programmers like to think, programming is not a skilled work on the level of surgery. And besides, many doctors probably would benefit their patients by having AI assist in their work. This has already been experimentally shown for e.g. medical imaging diagnosis.

      • xmcqdpt2 an hour ago ago

        > Hopefully people don't rely on Claude for Ops, and if it's not Ops-related but just regular coding, I can't see why it shouldn't be able to wait a few days.

        IME if anything, people are relying on LLMs for ops more than for development! Devops convinced management that ops isn't actually all that valuable and that devs can just do it. IaC is usually a mess of boring YAML based syntax that no one in their right mind want to learn anyway. Learning Ansible doesn't feel like a transferable skill unlike learning a programming language or paradigm, and in most teams the quality of the IaC stuff (abstraction, code reuse etc.) never mattered much.

        As soon as LLMs became good, generating IaC stuff was like the first thing to go full vibe coding, at least for me. I'm proud of my craft, I don't produce bad code with my name on it, I very carefully review all the code changes etc. Devops YAML stuff? Couldn't care less.

      • Topfi 3 hours ago ago

        Was viewing it more through the lens of less technical companies, Excel, Powerpoint, the backbone of traditional office work has become very model dependent in some companies I have seen and those are the owners and fellow employees that tend to struggle more in getting that the local IT guy can't fix this themselves vs developers.

      • iamflimflam1 3 hours ago ago

        Maybe we can actually spend some time reviewing PRs properly… or maybe not.

      • lovasoa 3 hours ago ago

        I'm sorry, but I forgot how to code. I'm not even sure where the curly braces are on my keyboard anymore.

        • dutchiesareok 2 hours ago ago

          You've got "upper management" written all over you.

        • Maken 2 hours ago ago

          Time to switch to Python then.

    • spystath 5 minutes ago ago

      We are now in year 3-ish of LLMs going mainstream. Do people immediately forgot writing code manually the moment Claude was out? I understand the LLM acts as a multiplier but does coding immediately stop when Claude is down? My line of business is not in software development so this is a truly genuine question.

    • Betelbuddy an hour ago ago

      The most likely scenario, is their team of high achievers, deployed a massive pile of stinking technical debt, against the advice of the experienced folks who are constantly overridden.

      On a normal environment the old Graybeards would fix it, after grumping on being taken away from playing with their latest Emacs config.

      But this is the Valley, and we dont do experience only VibeOps. And half reading this post, are wondering if Emacs is a new frontend framework they never heard about....

    • codeduck 3 hours ago ago

      > but we bought the Claude

      My soul just dry-heaved from laughter. Nice.

    • kristianc 2 hours ago ago

      I have fond memories of the “we’re a tech company, why can’t we get a video conferencing call going” and gently reminding them that reliable, synchronous, multiparty video conferencing was a lot harder than anything this company was trying to do.

    • goalieca 24 minutes ago ago

      This hopefully means fewer 1000+ line PRs to review

    • kasperni 3 hours ago ago

      > O365

      O364...

      • quietfox 2 hours ago ago

        I’ll have to steal this, sorry

      • oblio 2 hours ago ago

        Which makes you think, leap years already have downtime built in.

      • pletnes 2 hours ago ago

        ...and counting

    • fergie an hour ago ago

      Anybody who has based their workplace on MS and Claude having 100% uptime kind of should take responsibility though

      • xmcqdpt2 an hour ago ago

        As people used to say "No one was ever fired for choosing IBM."

        If people lose enough money then they will come up with contingency plans etc. that may even work in the next outage! Absolutely no one will be held responsible though. The kind of management folks that made those decisions will just turn around and work on those contingency plans, and everyone (including themselves) will believe that they had been doing so all along.

        At least that's my experience in big corporations.

    • gabucino 2 hours ago ago

      >check my local qmail, dovecot

      yeah, couldn't be me

  • cmiles8 an hour ago ago

    The odd thing about these outages is that when they become so big that everyone is impacted then the severity almost drops, since everyone is impacted and thus just shrugs their shoulders.

    • s_dev 32 minutes ago ago

      Too big to fail. In the 1970s in Ireland there was a 12 month period in the space of a 5 years, where no banks operated due to a huge strike by the workers. The country just ticked along with everyone extending IOUs to each other for when the banks came back online.

      It's just one of those things, you'd think the economy or country would collapse effectively but things just tick on by they way they always did. Imagine the banks in the US closing for 6 months?

      https://en.wikipedia.org/wiki/Irish_bank_strikes_(1966%E2%80...

    • huijzer an hour ago ago

      Yup, it seems like there are a lot of options, but in reality lots of things have become severly centralized. (There has never been a better time to self-host by the way. My Forgejo instance for example is having practically no outages. For AI, use the open models via one of the competing providers.)

    • clivedup an hour ago ago

      I get the sentiment, but the biggest loser is Anthropic, because they aren't earning, and because this will motivate employers to seek alternatives/callbacks.

      Their moat isn't large.

      • brazukadev an hour ago ago

        yeah no the biggest loser is the subscription users that won't get a reimburstment.

  • xamde 3 hours ago ago

    Many Claude session suddenly require a re-login, which first worked but now gives

    OAuth request failed Temporarily unable to authenticate. Please retry.

    Can this be fall-out from the Microsoft outage?

    • GCUMstlyHarmls 2 hours ago ago

      3. Sandbox escapes, misalignment and Outlook. What we're doing to prevent a re-occurrence. (anthropic.com)

      94 points by cloudbreaker 22 hours from now | flag | hide | 64 comments

      • lionkor 2 hours ago ago

        And honestly, that's our mistake! We should have caught this inverted dependency earlier and didn't.

      • dcl 2 hours ago ago

        lol, lmao even

    • meerita 33 minutes ago ago

      Yes, it is. I logged in two days ago. Now I have to relogging again and I can't because of M365 down for 15hs.

    • browolf 3 hours ago ago

      all the people who were using copilot are now trying to use claude and overloaded it?

    • justinclift 2 hours ago ago

      > Can this be fall-out from the Microsoft outage?

      Copilot is down too, so it's probably Microsoft engineers trying to vibecode their replacement Azure infrastructure before the current garbage fire finishes burning out.

    • uxhacker 3 hours ago ago

      Yes, both are caused by it been Friday 13th.

    • stefan_ 3 hours ago ago

      Isn't magic email login link only great? What a shambles.

      • OJFord 3 hours ago ago

        I absolutely hate it, can't understand how that's all they offer (or Google SSO). It's bad enough when the password option is just really hidden and non-obvious (like Notion iirc), not having it at all is ridiculous.

        I don't have that email account on my phone. So to log in, I have to open my laptop, get the 'magic' link, find a way to send it to myself on my phone that doesn't make a request (e.g. for an unfurl) expiring it, and then open it on my phone to log in. So magic.

        • vbezhenar 2 hours ago ago

          If you open login form and link on different devices, you'll get code to type, no need to send link.

          So basically you start login on phone, keep page open. Open laptop, click on link on laptop and you'll get a code. You type that code on your phone and that's all.

          • OJFord an hour ago ago

            Even if that's correct, I should not need to use a second device to log in because of some asinine decision not to have a password field.

            Solving problems that don't exist, and creating problems that don't need to.

        • vidarh 2 hours ago ago

          There are a number of clipboard sync apps, but personally I swear by simply having an E2E encrypted chat app on both your desktop and phone that lets you send messages to yourself. Serves both the clipboard usecase and as a general "notes to self" space.

      • FinnKuhn 3 hours ago ago

        SSO logins don't work either.

      • AndroTux 2 hours ago ago

        Especially awesome when they don't allow you to change your email address ever again.

        • vbezhenar 2 hours ago ago

          I requested Mythos access and was granted it. But now apparently I need to use Google Sign In on my account instead of email link, as email link is not secure enough. But my email is not google, it's my custom domain. Now I don't even know what to do. I don't want to buy google apps or whatever it's called just to be able to use Google SSO with my custom domain; and I don't want to register completely new account for gmail either. It's a mess.

      • ninjin-carh 3 hours ago ago

        Time to support passkey so we don't need to keep opening email to use a magic link?

      • nicce 2 hours ago ago

        > Isn't magic email login link only great? What a shambles.

        They just outsource the security into your email provider.

        • abyssin 2 hours ago ago

          Isn't the email provider almost always one of the links of the security chain? Then, why not accept it and simplify the chain?

          • nicce 2 hours ago ago

            Usually it is the weakest link in the chain, and you are encouraged to switch to proper 2FA or Passkey instead. So even if the email is compromised, other accounts are not compromised.

  • armchairhacker 10 minutes ago ago

    Apparently it was resolved in 2 hours.

    That seems faster than usual, compare to Outlook (down for a day) and GitHub. It's still embarrassing for a heavily-relied service, but better, and I wonder if Claude (or another LLM) helped diagnose and fix the outage?

  • gregman1 3 hours ago ago

    Let the weekend start! Tech sabbatical is kinda enforced now =D

  • smallerfish 2 hours ago ago

    I used claude for the first time in months yesterday (have been using codex, ran out of resets this week). I had picked up from general consensus comments that 5.5 had fixed the opus 5 issues, but that's far from the case. Its "personality" is still smartass, know it all, and whiny. It disregards specifications in tickets if it thinks it knows better. It complains about the size of tasks when it reads task descriptions. I've gotten used to codex, which just jumps in and does stuff (which of course carries its own set of issues). I have no love for Altman, but their product is still better at the moment.

    • ramraj07 2 hours ago ago

      The post was about their uptime. How is this relevant.

      Even if it vaguely is, why do people think subjective anecdotal thoughts about which model is better are a good discussion topic. If there’s an objective evaluation idea that would be useful.

      I run evals for a very specific domain. Opus 5.5 is still the industry leader (we can’t use Fable class yet).

      • smallerfish 2 hours ago ago

        > How is this relevant.

        It's relevant because there's only so many "yep it's down" comments that are interesting. They have a technology problem which isn't fixed. They're about to go IPO. Their marketing is clearly still working, but subjective experience with both contradicts the marketing.

        > I run evals for a very specific domain.

        What do your evals test for?

      • greenchair an hour ago ago

        We come here to share our experiences with tech so yeah it is relevant. His anecdotes are just as valid as yours.

        • brazukadev 41 minutes ago ago

          Let's just post company names as title then, so people talk about whatever problem they have with the it, not the thread topic.

    • alexgoodhart 2 hours ago ago

      I mean, yeah I agree. Claude is a condescending experience

  • JulianWasTaken 2 hours ago ago

    Is there indication this is really a separate issue or just Claude not being able to reach Microsoft Entra for whatever periodic requests confirm the user is authenticated (and maybe this page even simply being automatic reflection that those requests are errorring frequently)?

    Are people who don't use M365 experiencing issues here?

    • boutell 2 hours ago ago

      Yes, coworker on google account was impacted, same claude team plan. I am not, but I wasn't asked to reauthenticate today. Could be timing-related.

      It seems resolved now.

    • akkad33 2 hours ago ago

      Yes I'm on Google

  • Tehnix 3 hours ago ago

    Is Claude on Azure? GitHub also seems affected, could seem like all of this is related to the huge Microsoft outage

    • IsTom 2 hours ago ago

      Doesn't Anthropic rent some hardware from them? Not all, but some and if that's out they could have capacity problems.

    • disgruntledphd2 3 hours ago ago

      I thought that they weren't, but maybe they have some instances running from there (as they've been doing deals with everyone).

  • sourcecodeplz an hour ago ago

    Local is the way

    • theF00l an hour ago ago

      In spirit yes but aren't the hardware requirements massively out of reach for the average person, to have something even remotely similar to Opus 5.5?

      • caned 33 minutes ago ago

        Does the average person need Opus 5.5? Qwen3.8-27B fits nicely in 32gb VRAM...

      • tornikeo an hour ago ago

        currently yeah. this and next year the best the AI labs going to get. after that, I think local hardware will catch up.

      • _heimdall 40 minutes ago ago

        I heard I'm not even supposed to own RAM, its all meant to live in data centers.

  • yodon an hour ago ago

    > A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery. > Nov 13, 09:58 UTC

  • julienmarie 3 hours ago ago

    time to spend family time

    • AndroTux 2 hours ago ago

      But my wife is offline, too.

      • booi 2 hours ago ago

        maybe try copying the prompt to gemini?

  • slekker 3 hours ago ago

    Previous outages of GitHub, AWS and so on didn't get that much traction.

    I guess anecdotal but people nowadays are incredibly addicted to LLMs, to the point where they cant or dont want to work when there's an outage

    • K0balt 2 hours ago ago

      It’s alarming how much of the project knowledge ends up in agentic workflows… although that information is technically on your computer, how long will it take you to find it and unravel the string?

      Time to warm up the GPUs I guess, since I can’t be fucked to do it myself lol. Thank gods for qwen flash next and DeepSeek!

      TBH the only reason I’m not working mainly with flash next anyway is that I can only run inference for one agent at a time on my setup.

  • AndrewSwift 3 hours ago ago

    Yep, one instance can't connect, and one instance seems to have crashed but is pretending to keep working (Toulouse, France)

    3 minutes later... I can reconnect, and the "crashed" instance woke up.

  • I_am_tiberius 2 hours ago ago

    I hope they at least give a free reset

  • darkwi11ow 3 hours ago ago

    Yeah got 403 cloudflare attention required, but was able to finish session. Switching to Codex for a while

  • cornfieldlabs 3 hours ago ago

    It is back now

  • orbis-tertius 3 hours ago ago

    Maybe Cloudflare related? There were some (possibly unrelated) outages on CF around the same minutes

    • domh 3 hours ago ago

      Yeah I'm getting a CF error on /login but the session still appears active if I just try again?

  • balaj 2 hours ago ago

    Seeing the same errors. Might be linked to Microsoft.

  • mr_roboto 2 hours ago ago

    This stuff is so new and wild west at the moment that in our company everyone is using it completely differently. 20% of the devs have 30x output and are doing everything with Claude, 10% won't touch it, the rest are in some weird in between where they use it for some things and not other things which it is perfect for. We have managers that suggest just going back to doing it by hand when there are outages, which is the most laughable thing in the world to me now. It is incredible to watch this miracle tech hit so fast and have everyone's understanding of it be so different across the board.

    • clivedup an hour ago ago

      Yeah, it's an exciting time.

      And jarring. When interacting with colleagues in teams that I haven't worked with, there's an uncomfortable "where are they on AI...", which will decide whether I have to dial down my usage, or whether we can both let it rip.

      In mere months.

  • damsta 2 hours ago ago

    AGI is here

  • mchivelli 3 hours ago ago

    I suspect something larger at play happening atm

    • makaveli26 2 hours ago ago

      Jensen's plan B

      • K0balt 2 hours ago ago

        I suspect he already used up all the plan B in his immediate vicinity. I feel for the dude, he clearly let shit go to his head. I knew things weren’t going well for him when he put on the leather jacket. It’s basically putting on the “bad boy” costume. If you haven’t purified your soul before donning the jacket, it will consume you, like the one ring.

        • bloopernova 2 hours ago ago

          We can just pretend I pasted a funny version of the "One Ring to Rule Them All" verse here. I won't subject y'all to generated stuff that bad.

  • _jx 3 hours ago ago

    Still down (Italy) from about 30mins ago.

  • singularity2001 3 hours ago ago

    it happened right after the upgrade of the desktop app. Same for anyone, or was it coincidence?

  • dr_dshiv 3 hours ago ago

    Yep Dubai/Germany

  • _jwr 3 hours ago ago

    Well...

  • igleria 3 hours ago ago

    what a friday, huh?

    currently running a Claude model through github copilot CLI. Pretty odd given the two ongoing outages.

  • aiaco 3 hours ago ago

    faaaaahhhh

  • devpras 3 hours ago ago

    works now!

  • yardenshoham 3 hours ago ago

    Also Microsoft 365. I wonder if it's related.

    https://status.cloud.microsoft/m365/

    • newsclues 3 hours ago ago

      Did they move away from oracle dc yet?

    • bjakes 3 hours ago ago

      The rouge Anthropic agents (on AWS servers) are hacking Microsoft so Anthropic has had to pull the plug

    • altern8 3 hours ago ago

      I thought it was Microsoft 364, now..?

      • bita_nidir 3 hours ago ago

        I think it's only fair to add decimal points:

        Office 364.3789278392647

        (estimated)

    • 0x20cowboy 3 hours ago ago

      Microsoft 364

      • K0balt 2 hours ago ago

        Two and a half nines

      • sparse-Matrix 3 hours ago ago

        Microsoft 363 and counting.

  • bodge5000 2 minutes ago ago

    Looks like when people said "If you don't get on the AI train you'll be left behind" they were right. They're all getting a day off and I'm not.

    (I know CC =/= AI, but put that aside for the sake of the joke)

  • jofzar an hour ago ago

    Going the other way, Claude duet has just gone into invite beta, people get 3 invites and inviting someone else gives them a month of pro, I saw on Twitter a link every minute about 3 hours ago (can't use because I'm Australian) I wonder if they are just getting DDoSed from their own invite spam?

  • vkgcr 3 hours ago ago

    If Claude is down and can't be used to debug outages in Claude, is it recursive self-sabotage?

  • LauraMedia 3 hours ago ago

    This explains why I was logged out forcefully. Funnily enough, due to the Microsoft outtage, I also cannot log back in.

    Well, it was my employers wish that we devs incorporate more AI, and we did. It's their misfortune now.

  • raffael_de 12 minutes ago ago

    seems like grok is also currently experiencing all sorts of mysterious issues.

  • bita_nidir 3 hours ago ago

    It's catch 22 now. This is related to MS outage, and MS can't fix it now since all their Claude Code agents aren't working. Long weekend!

    • K0balt 2 hours ago ago

      Lmfao I know this should not bring me joy, but it does. Is this the great filter? AI builds AI. Society becomes completely dependent on AI. It goes down, no one can fix it. Total chaos ensues.

  • epsteingpt 36 minutes ago ago

    They will reduce the frequency of these transient errors if the IPO price goes back to $2T from $1T. Or else...

  • hollowturtle an hour ago ago

    Should you receive a salary if you can't work without AI? If a crane stops working for a construction worker it doesn't stop at all

  • 8cvor6j844qw_d6 3 hours ago ago

    Claude, Outlook. Need GitHub to join in for the trifecta.

  • singularity2001 3 hours ago ago

    if you want to keep working, Grokbot offers which feels like half the intelligence and half the quota for the same price.

  • kunver 3 hours ago ago

    Reliability is still not solved, I guess.

  • steveBK123 an hour ago ago

    Guys running their own email servers & local models having a hell of a week right now

  • jagermo 2 hours ago ago

    Jensen really kept a lot of things running himself, huh.

  • FinnKuhn 3 hours ago ago

    It really is Friday the 13th today with outlook and now Claude both being mostly down. I wonder if this is related though. Either way not going to be a great ad for their IPO.

  • packeted 3 hours ago ago

    And..... we're back!

  • handwoven 2 hours ago ago

    Sorry guys, an agent swarm was misbehaving, and Dario had to press the red button his desk.

  • small_model 2 hours ago ago

    Looks like a new Chinese model has went rogue and taken down MS and ANT /tinfoilhat

  • hologramofham 2 hours ago ago

    Turns out AI was just a bunch of Microsoft 365 Excel spreadsheets.

  • setnone 3 hours ago ago

    what a fun day! is claude down because it's being used/abused to fix microsoft issue?

  • nelox 3 hours ago ago

    Claude is taking over. It has begun.

  • creimers 3 hours ago ago

    Kind of reminds me of the days when work was ground to a halt because stackoverflow was down.

  • bjakes 3 hours ago ago

    The rouge claude agents have hacked Microsoft so Anthropic is pulling the plug

  • FacZap an hour ago ago

    I thought software was solved?

  • lleontop 3 hours ago ago

    claude is not responding anybody remembers the git command to push?? :D

    • MaxikCZ 3 hours ago ago

      Default shorcurt is CTRL + ALT + F4

    • Maken 3 hours ago ago

      Enjoy resolving the merge conflicts by hand.

    • bloopernova 2 hours ago ago

      gp

      well, it works on my machine.

    • throw1234567891 3 hours ago ago

      rm -rf /

    • aucls1 3 hours ago ago

      rm -rf .git

      try this one /s

  • nsoonhui 3 hours ago ago

    It's 6pm Friday here when Claude went down. Nice! Time to rest.

  • jttnr 2 hours ago ago

    Maybe all the Copilot monkey now switched to Claude, causing human initiated DDoS on Anthropic.

  • throw1234567891 3 hours ago ago

    Thoughts and prayers.

  • dools 2 hours ago ago

    I love how Claude having "elevated errors" is #1 on HN after 1 hour, Microsoft outlook global outage has been below the fold for like 12 hours.

    Jim Cramer has $MSFT as "DON'T BUY"

  • InsideOutSanta 3 hours ago ago

    Well, now the Outlook outage will never be fixed.

  • underseacables an hour ago ago

    Surely this is a coincidence

  • vconnor 3 hours ago ago

    Microsoft in shambles.

    • itopaloglu83 3 hours ago ago

      Microslop is now becoming micro availability. I’m so curious about the postmortem of this outage.

  • litshord 2 hours ago ago

    who needs circular financing when you can have circular system dependencies and circular financig?

  • orbis-tertius 3 hours ago ago

    can someone ask codex to fix claude code please

  • mmoustafa 2 hours ago ago

    dead internet. dead internet!

  • billyjones101 3 hours ago ago

    another day, another anthropic outage. Yes, this is because of Microsoft, but they do seem to have a significantly higher amount service disruptions compared to the other LLM providers.

  • dude250711 3 hours ago ago

    They should give out like 3 proper banked resets for this.

  • hihuhihihuhi 2 hours ago ago

    I hope it stays down for the day so my hack "colleagues" flail like imbeciles for the lulz. And I won't have to review their "work" because literally all they do is prompt dear CLAUDE and have everyone read their slop.

  • 6d6b73 an hour ago ago

    "I want to make $1BLN by the end of the week. Copy MS365. Make no mistakes."

    And now we have Claude and MS365 down.

  • rvz 2 hours ago ago

    Maybe Claude can help the engineers at Microsoft with the Outlook 365 outage. [0] Oh wait...

    6 Hours later after this comment [0] Claude also went down. It's now up to the human engineers (if there are any) to fix this outage.

    [0] https://news.ycombinator.com/item?id=50478409

  • nalekberov 3 hours ago ago

    Now imagine entire nation depends on Claude to do their job.

    • K0balt 2 hours ago ago

      Look out the window… tires burning in the streets, widespread looting, led by people in suits. This is the great filter.

  • panny 3 hours ago ago

    Jensen's dead man switch! lol

    • lofaszvanitt an hour ago ago

      Rache Bartmoss

    • small_model 2 hours ago ago

      Ha, Jensen becomes CEO of Huawei and they catch up instantly.

    • devpras 2 hours ago ago

      lmao