> Perceptions of callers being more urgent and emotional were associated with less suspicion and violation of expectations, while perceptions of callers engaging in more information management and impression management were associated with more suspicion and violation of expectations.
> Perceptions of callers being more urgent and emotional were associated with less suspicion and violation of expectations, while perceptions of callers engaging in more information management and impression management were associated with more suspicion and violation of expectations.
Don't call the cops, especially if you're good at emotional self-regulation, and even more if you're black.