The almost certainly have some sort of batched order system like food delivery apps, where couriers have a few orders on a route. (I'm assuming that the multibillion dollar food delivery apps have this sort of thing optimized)
Even in those scenarios, you're sometimes going to have to wait an hour due to unforeseen circumstances/incompetence somewhere in the delivery route chain, or couriers dropping the order for some reason and tossing it back to the pool.
Realistically, there are two features that they should implement. The first is to let you contact the courier directly, bypassing the horrible customer support that you are inevitably going to get in the company like that. The second is to offer priority service for a fee, so that you get one courier for one delivery. With food delivery apps, that second feature is a pseudo-scam though, because nobody wants to actually pay what it costs to drop out of the multi-stage order route system (expect delivery cost to double on the company's end).
The almost certainly have some sort of batched order system like food delivery apps, where couriers have a few orders on a route. (I'm assuming that the multibillion dollar food delivery apps have this sort of thing optimized)
Even in those scenarios, you're sometimes going to have to wait an hour due to unforeseen circumstances/incompetence somewhere in the delivery route chain, or couriers dropping the order for some reason and tossing it back to the pool.
Realistically, there are two features that they should implement. The first is to let you contact the courier directly, bypassing the horrible customer support that you are inevitably going to get in the company like that. The second is to offer priority service for a fee, so that you get one courier for one delivery. With food delivery apps, that second feature is a pseudo-scam though, because nobody wants to actually pay what it costs to drop out of the multi-stage order route system (expect delivery cost to double on the company's end).