Cassie LaBelle: "eBay completely destroyed my life"

(twitter.com)

88 points | by vintagedave 18 hours ago ago

75 comments

  • yenwodyah 17 hours ago ago

    So this is basically a result of the DEA forcing eBay to enforce a ban on pill presses for them?

    I hate how the government has basically been deputizing internet companies to enforce laws and regulations for them. If the DEA had done this themselves you could appeal it, ask your congressperson for help, or take them to court, but as long as their actions get laundered through a private company, the rights of the affected citizens disappear.

    • Animats 16 hours ago ago

      > So this is basically a result of the DEA forcing eBay to enforce a ban on pill presses for them?

      Yes. See [1].

      Owning a pill press is not currently illegal under Federal law, although some states restrict ownership. Selling one, though, requires registration with the DEA and reporting to whom it was sold. It's kind of like being a gun dealer.

      [1] https://www.justice.gov/opa/pr/ebay-pay-59-million-settle-co...

      • vandyswa 8 hours ago ago

        I got the DEA call/email--I let our family lawyer deal with it, and it came to nothing. The crazy thing is that these pill presses, from a 3D printing perspective, are an absolutely trivial object. I'm glad that the drug war is going so well that there only remains the persection of certain shapes of plastic. (irony)

    • benoau 16 hours ago ago

      I agree consumers should have better recourse - but its absence is just another way online platforms maximize their profit, and taxpayer-funded policing their platforms for them would only exacerbate that.

      • pas 12 hours ago ago

        How is it any good for eBay? They lost someone who made a lot of money for them.

        These crazy human hostile implementations of various regulations are a net loss for big businesses.

        eBay is doing what nowadays all big fucking corps do, shit on UX and gut punch actual users in the name of compliance.

        You got a few hundred dollars from your friend on your Venmo/Revolut/Wise/whatever app and our AML/KYC/CYA/compliance department flagged it? Okay, instantly block your account, tell the users nothing, and demand that they submit paperwork proving who they are, where's the money from, what's the purpose of the transfer, etc... in the most fucked up adversarial byzantine way possible.

        The problem is that there's no sane way for these companies to do the good cop / bad cop transition. This is a pure chilling effect on this kind of economic activity.

        Banks and these money middlemen ought to be our agents (broker! mediator!) instead they are turned into paranoid bureaucrats resembling the idiots at the NRC (NRC is the nuclear regulatory commission, where the prevailing doctrine is to get risks as low as possible - ALARA, which led to nuclear energy priced out of the fucking market).

        • cladari 9 hours ago ago

          The R in ALARA is reasonably.

          • pas 9 hours ago ago

            unfortunately it seems NRC commissioners have a very unreasonable view on what's reasonable, because in effect they neutered the whole nuclear power industry.

  • ethagnawl 17 hours ago ago

    As someone who also has a seller account with 20+ years of history, I feel for this person. Sure, you can (probably) start a new account -- unless they're now doing some kind of Real ID validation -- but that's likely a lot of karma and "A+++ seller" reviews to build back up. I jest slightly but a track record as a trusted seller definitely does result in more business.

    Also, Cassie should be aware that, historically, eBay _does not take well_ to high profile, public criticism: https://www.iheart.com/podcast/105-behind-the-bastards-29236...

    • rendall 17 hours ago ago

      Wow. It's looking worse and worse for EBay.

  • ValueAddedRS 12 hours ago ago

    The really crazy part is Cassie is not just some random, unknown seller to eBay...she has actually written almost 200 articles for (now) eBay-owned TCGPlayer about Magic The Gathering since 2020 with the most recent one being published on September 27, 2024.

    https://infinite.tcgplayer.com/author/Cassie-LaBelle?p=1

    eBay acquired TCGPlayer in October 2022 and have been paying her to create content for them since.

    https://x.com/CassieCeleste/status/1843702917314031759

    "Hell, eBay OWNS @TCGplayer, the website I've given the past several years of my life to. They know me. They know I'm honest. They're still sending me paychecks for the last of my articles there. But I'm too dangerous to ever sell on their platform again. Because I sold THAT."

    If she can't get through to someone who can review the situation through a rational, human lens and provide some real help, what hope does anyone else caught up in their automated bot dragnet have?

  • dawnerd 18 hours ago ago

    https://xcancel.com/cassieceleste/status/1843702724090835178

    Hopefully someone here will be able to get someone in corp to actually contact them. It's ridiculous for an account that has established history to just be wiped out like that.

    • Abishek_Muthian 16 hours ago ago

      Thank you so much for the nitter link, I didn't know that it still worked. I wasn't able to open the thread even in official 'X' app from Firefox android.

  • tsak 16 hours ago ago

    My eBay account of 20 years got cancelled because I followed their customer support's suggestion of opening a new one. And now I can't sell on eBay anymore:

    https://tsak.dev/posts/the-decision-is-final-and-we-cannot-r...

    • robryan 16 hours ago ago

      Nothing to loose if the process for the first one goes nowhere. Use a separate company/ address/ bank account. A past company I worked for had multiple accounts and eBay didn't seem to be on top of this anywhere near as much as Amazon tends to be.

    • UberFly 16 hours ago ago

      Ebay and Etsy are sounding like two peas in a pod.

  • anigbrowl 17 hours ago ago

    I hope she consults a lawyer. No doubt they have an arbitration clause, but even a commercial arbitration firm will take notice of the fact that eBay violated its own guidelines while providing no form of meaningful recourse or feedback. It's a sad irony that tech firms have made themselves far more Kafkaesque and unresponsive than any government regulator.

  • h2odragon 12 hours ago ago

    "Don't build your castle on someone else's land"

    We bailed out of ebay 17 years ago: they changed to "buyer need not pay" and one person took us for $1,000+ of stuff.

    Never saw a sign they were getting better; it has looked like they're preying on sellers to me, ever since.

  • abigail95 17 hours ago ago

    fyi ebay agreed to enhanced compliance (ie a crackdown) of pill presses as part of a settlement earlier this year

    https://www.justice.gov/opa/media/1336401/dl?inline

  • johng 18 hours ago ago

    I don't know if there are comments or not since I don't have a Twitter... but did she get banned because that's a pill press? Is it a pill press, I'm only guessing.

    • klyrs 18 hours ago ago

      Looks like an antique pill press. Feels innocent enough, but it's probably still illegal. Seems like a zero-tolerance policy (ban for life for a single mistake) might not be the right balance, though.

      • defrost 17 hours ago ago

        In this day and age an antique pill press is more of a collectable musket than a "as used by criminal gangs fully automatic large magazine assault weapon".

        It's not the press of choice for drug baron king pins.

        • vintagedave 17 hours ago ago

          Yeah. It’s a 140 year old antique.

      • cperciva 17 hours ago ago

        I'm not a lawyer, but I can't imagine any judge ruling that it is illegal.

        A sword which has been beaten into a plowshare is no longer a sword, and an inoperative 140 year old pill press is no longer a pill press.

        • JohnBooty 3 hours ago ago

          As others have noted it's illegal to sell pill presses unless you're registered with the DEA, and eBay has gotten slammed for millions of dollars over this.

          https://www.justice.gov/opa/pr/ebay-pay-59-million-settle-co...

          Their treatment of this seller sucks, but they are also forced to cover their asses by the government on this. So they are in a somewhat difficult position.

          I'm not defending eBay, mind you. As the seller notes on their Twitter thread... eBay should and could easily detect this kind of illegal item AHEAD OF TIME when the seller enters the item description. Just block the seller from listing the item, rather than letting them list it... and then banning them later.

          It is possible (don't know how likely) that maybe eBay is being total overkill on this stuff as a sign of good faith to the government to avoid future fines. A lot of those fines can be based on the perceived level of willful noncompliance. Not excusing them. Just thinking thru what might be happening.

          • cperciva an hour ago ago

            The regulations concern any manual, semi-automatic, or fully automatic equipment which may be used for the compaction or molding of powdered or granular solids, or semi-solid material, to produce coherent solid tablets.

            If the device in question is non-functional, I would dispute the "may be used for" requirement of the definition.

    • cranium 18 hours ago ago

      Yes, it's an antique pill press sold in August. That same listing was flagged three times by their bot because of policy around pill presses and molds, ending in a permaban.

      • vintagedave 17 hours ago ago

        That flag three times is also after it was delisted. So flagged once, and then flagged twice more after it was gone. Must have been enormously frustrating to remove a listing and keep getting warnings about the same, removed item.

        I can’t understand this from a data processing point of view. Surely the flag database tracks that an item was already flagged and removed, in order to avoid duplicates.

        • anonzzzies 16 hours ago ago

          'is_deleted' in the db while AI crawls everything all the time including those?

        • acje 16 hours ago ago

          So it is just buggy cache invalidation? I guess eBay will eventually fix it.

          Also the seller is perhaps at fault for not naming it wisely?

          Cache invalidation and naming stuff..

      • bobthepanda 17 hours ago ago

        According to the user it was delisted the first time though, so I wonder what caused the other two.

    • superkuh 18 hours ago ago

      "eBay to Pay $59 Million to Settle Controlled Substances Act Allegations Related to Pill Presses Sold Through Its Website" https://www.dea.gov/press-releases/2024/02/01/ebay-pay-59-mi...

      Just to be clear, I'm not saying this justifies the response. I'm just clarifying what may have prompted this serious over-reaction by ebay.

      • aurareturn 16 hours ago ago

        >Also, if you're going to give someone a lifetime ban for some keywords that AI picks up in a listing title, GIVE YOUR USERS A RED TEXT WARNING BEFORE THEY LIST IT TO ENSURE COMPLIANCE!

        >They do that for BB guns and other items with WAY fewer consequences if you mess up!!

        She has a point though. If it's illegal, why even let it get listed in the first place? Why not just give the seller a warning during the listing process?

      • gbraad 17 hours ago ago

        pill press is a pill press... antique and broken does not mean it can not still be fixed. So, yes. I see the point of eBay too. But reading the messages, I am confused it the listing got removed or not. She got several temporary bans for the same listing, and never listed it again; so I can only assume it was closed (not removed?).

        • xtiansimon 10 hours ago ago

          > “pill press is a pill press... antique and broken does not mean it can not still be fixed.”

          This is valid reason for enforcement of the rule.

          What’s at issue, in all of these cases, is the lack of reasonable judgement of the case (appeal).

          eBay’s place in the market (different from, say, Amazon or Walmart) is private sellers selling used items, vintage, collectible, rare, antique. This is exactly what this item is.

          No average person would ever conceive of the item as itself being dangerous or harmful (like a gun or brass knuckles).

          Whats more, no one would object to selling this antique on eBay to, say, a pharmacy to sit as decoration on a shelf.

          On the face of it, it seem unlikely an impartial judge would rule the seller was not a good member of the EBay community, and deserves a restoration of their privileges.

          • gbraad 5 hours ago ago

            the device is unlikely to also provide at scale if restored, which probably would also be a consideration. if you are serious to use it as a pill press, you would not go for this inconvenient option.

            I wish her luck in getting it sorted, ...

        • kwanbix 16 hours ago ago

          like she said:

          >Also, if you're going to give someone a lifetime ban for some keywords that AI picks up in a listing title, GIVE YOUR USERS A RED TEXT WARNING BEFORE THEY LIST IT TO ENSURE COMPLIANCE! >They do that for BB guns and other items with WAY fewer consequences if you mess up!!

      • weq 17 hours ago ago

        Welcome to our AI future peoples, where laws are generated, enforced and broken simultatiously by brutal luck rather democratic processes

        https://www.phind.com/search?cache=va579yelqgkue97jka6cinzl

      • fensgrim 11 hours ago ago

        Ooh substances - scary stuff. Must be very dangerous to allow selling a thing that could be made with any CNC router out of scrap, so let's also ban CNC routers.. eventually, let's ban hands as they can be used to do stuff. /s

  • Scoundreller 16 hours ago ago

    I estimate I won’t be able to press my own bearings with a Harbor Freight press in a few years because someone used the same tool to cut and rebrick drugs.

  • bambax 16 hours ago ago

    We should not accept this and react only after each scandal. There needs to be some kind of legal appeal process against "lifetime bans" by companies big and small (but esp. the big ones of course).

  • Semaphor 18 hours ago ago
  • metalman 13 hours ago ago

    Had my listing for a copy of "The Anarchists Cookbook" flaged,and it was persistant,and could not completely remove my offence. And the pill press thing is stupid,vile,virtue signalling,when you factor in "purdue pharmasutical" oxycontin (ongoing fer phucks sake) debackle,blarg Another thing with ebay is that for a new seller they hide the process to get paid,untill you make a sale,and then demand that you sign into your bank account,through a pop up window on there site so that was a non.starter,looked into it and the "third party","deposit verification" company is bieng sued for scraping peoples bank info right out of there BANK accounts,useing there passwords. Same for setting up on reverb.com,company called "plaid" I nuked my ebay account,and have a new business checking account that will be a deposit only account,(not tied to any other account,checked that box) I loath bieng survailed and advertised to,so now use cash for most purchasing,and my daily driver device has no big tech apps

    • navjack27 11 hours ago ago

      I'm sorry, but your post is so hard to read with this formatting where you seem to refuse to put spaces after commas.

      I'm sure you are saying something mostly relevant here but please; for people's perception of your intelligence sake and the accessibility of people trying to understand you, format better.

  • l5870uoo9y 16 hours ago ago

    I find lifetime bans draconian in general.

  • OutOfHere 13 hours ago ago

    People don't realize that the current federal government gives ~5% value for the taxpayer and ~95% value for the government worker, all at the expense of taxpayer, also taking away essential freedoms for weak reasons. It's a very bad deal for the citizen.

  • rendall 17 hours ago ago

    Some people is these threads wrote as if the item was "delisted". This is what she wrote: "I listed it in July and it sold in August." It was not delisted. It was sold.

    EBay had opportunity to delist a "pill press" before she sold it, or even warn her before she listed it, but chose not to. They seem then to have chosen the worst, most unempathetic response, and then to double down repeatedly.

    • aurareturn 16 hours ago ago

      eBay could have also easily detected the keywords during the listing process and prevented the listing from going live.

  • xtiansimon 11 hours ago ago

    Huh.

    It’s used items and antiques that make eBay different from Amazon.

    This is bad look for eBay’s brand. The item is obviously an antique (and literally one over 100 years old).

  • cowboylowrez 7 hours ago ago

    getting permanently banned from a website is the reality nowadays. any website membership needs to be an "enjoy it while it lasts" sort of thing.

  • hggigg 17 hours ago ago

    I would never rely entirely on eBay. I am currently jousting with a scammer who I sold a MacBook Pro to and they returned one with a different serial number and claim it was broken. They bought something working from me and returned their broken one intentionally. The buyer has perfect feedback as well because there is no recourse and you can't leave feedback for them any more so you can't even identify a scammer. Finding anyone at eBay who gives a crap about this past the tracking was updated to delivered to me is impossible even though apparently I'm covered for seller protection.

    I've called them a couple of times and I get the inevitable "thanks for being a loyal customer for more than 10 years speech" and then "we're sorry but there's nothing we can do". I have put over £150k through them in the last decade while emptying out two dead parents' houses which they dutifully took a 9-30% cut on.

    It is the ultimate automated and unregulated bureaucracy.

    I'm at the end of my tether on this so I closed my mule bank account which ebay uses and will deal with their appointed DCA instead who probably has better customer service.

  • navjack27 11 hours ago ago

    While I completely disagree with a full ban for selling a antique pill press I also disagree with selling an antique pill press. Donate that to a museum of medical history or something instead of trying to profit from an antique pill press. You don't know who you are selling it to and you can't trust who you are selling it to via eBay (pill presses are restricted on eBay antique or not) isn't going to divert that to someone who is going to attempt to try to use it for illicit means.

  • swarnie 17 hours ago ago

    Any more details besides one tweet and some manual machine from the 1800s?

    • future10se 16 hours ago ago

      It's a thread; if you're not logged into Twitter then you only see the one tweet without context. (It wasn't like this before. Thanks, Elon.)

      You can replace "x.com" in URLs like this with "xcancel.com" or "nitter.poast.org" to get around this.

      • fragmede 15 hours ago ago

        it's the rational response to the HiQ vs Linked-in case about scraping.

  • noncoml 15 hours ago ago

    Kafka’s new book: “No Trial”

  • kkfx 16 hours ago ago

    That's why anyone to be a Netizen not a slave must have a personal website on a personal domain, mirrored to some censor-resistant distributed networks and publish them with ready made instruction about how to use them and invite (for ecommerce) to buy directly from their own site, paying with domestic methods so to have domestic laws enforcement for easy act against any broker/banks bad behavior.

    The member of WTO "tribunal" must be consider outlaws in any civil country as well, and people must know again the difference between what they own and what they have with limiting "rents", licenses and so on, and the difference between something PUBLIC and something private publicly open.

    All this issues would be resolved.

  • blackeyeblitzar 17 hours ago ago

    Why is a pill press a problem? Are people not allowed the freedom and bodily autonomy to make pills for themselves?

    • abigail95 17 hours ago ago

      it's regulated as part of the illicit drug supply chain. you can own a pill press just as you can a firearm, as long as you register it and follow the rules.

      • blkhawk 16 hours ago ago

        Cars, trousers and water are also part of that supply chain. The issue is that governments or rather politicians then to take moral panics as an opportunity to simulate activity to the people who elect them often choosing targets that cannot push back over actual utility. The argument is that regulating these kinds of "parts of the supply chain" is completely nonsensical and a waste of every-bodies time.

        • rbanffy 14 hours ago ago

          > Cars, trousers and water are also part of that supply chain.

          All of these can be used for other purposes. A pill press is far more targeted than a car, a pair of trousers, or a gallon of water.

        • anonymousab 10 hours ago ago

          Lots of information about car ownership and usage is tracked by the government.

      • 16 hours ago ago
        [deleted]
      • trhway 17 hours ago ago

        Reminds how back in USSR you had to register typewriters - each country has its own fears. I wonder though what is so special about pill press - as far as i see any press, manual or mechanized, can be used to press pills. Does it mean that all presses should be registered?

        Also reminds how back then, when i was relatively new to the US, veterinary giving me a syringe instructed me to put it into a pocket to make sure it isn't visible. I was perplexed to say the least - hide plastic syringe from view in a country where i had heard you can walk openly on the street with semi-automatic version of Kalashnikov :)

        • strken 12 hours ago ago

          I'm likewise confused. It seems like you could machine something more effective in about an hour out of a hydraulic shop press and some steel, and it's not like drug users are averse to buying drugs in bags. Also, as far as I know, gelatin capsules are perfectly legal in the US.

        • rbanffy 14 hours ago ago

          Well… there is no National Syringe Association to pay for a lobby group.

    • Scoundreller 16 hours ago ago

      Or you know, candy, which overlaps a lot with pharmaceutical production and packaging.

  • yawpitch 17 hours ago ago

    [flagged]

    • defrost 17 hours ago ago

      It's their six figure income and work life of choice.

      Much as a main street newstand or taxi cab operator might feel about their primary source of income - it sucks when regulations sweep your job away.

    • anigbrowl 17 hours ago ago

      Don't be a jerk. She suddenly has no way to pay her bills because her commercial partner fucked up and doesn't have anything resembling a real accountability process.

      • yawpitch 16 hours ago ago

        There’s a reply very near the top of the thread from eBay asking her to reach out in a DM for a resolution… her life isn’t destroyed by any measure, and no one fucked up, she shouldn’t have been selling an antique (or modern) pill press on that particular forum for very good and real accountability reasons.

    • hggigg 17 hours ago ago

      Naive. It's a primary source of income for many people.

      • yawpitch 16 hours ago ago

        First thing she mentions is a 6 figure income… she has a big buffer between what will absolutely be a brief inconvenience and actual hardship.

    • superkuh 17 hours ago ago

      Life in the sense of being able to acquire food and shelter to continue being physically alive, probably. Not life as in meaning.

      • yawpitch 16 hours ago ago

        In neither meaning has she had anything destroyed. Impacted by her own actions, certainly, maybe even by a rule that makes sense but she doesn’t appreciate or understand, likely, but destroyed? Nyet.

      • llmthrow102 17 hours ago ago

        The word for that is livelihood.